Position Specifics

Department:       Service

Reports to:         CEO

Supervises:       Service Department Managers

135K to 170K

Overview:

Effectively and efficiently develops/manages service operations in ways that strengthen the performance of the service department and company. Improves processes and relationships across functions and with customers. Sustains a high level of customer satisfaction and loyalty in ways that increase the loyalty and growth of current and new customers. Sustains KMI Core Values, Vision Statement, and the KMI Enterprise and Safety policies.

Duties:

● Champion of Deere initiatives for the Service Department

● Ensures the service managers follow effective processes for repair orders (retail, warranty, and unit prep).

● Standardizes procedures and processes throughout the company, ensuring consistent procedures and processes by service department.

● Oversees centralized warranty process for Service Department

● Maintains and strengthens manufacturer and vendor relationships.

● Coordinates marketing plan with other departments.

● Maintains open communication with service managers to ensure customers receive adequate and timely communications to produce positive results, including successfully resolving customer complaints and problems.

● Collaborates with other department directors/managers (Sales, Parts, and HR) to optimize company performance through resource management and mutual support.

● Responsible for CDI Deere program – Certified Dealer Instructor

● Monitors and focuses on profitability and is responsible for the service department's P/L.

● Monitor labor efficiency, recovery rate, and technician utilization.

● Develop and execute strategies to grow service revenue and profit margins

● Understand financials and participate in monthly meetings to review the financial results compiled by the accounting team.

● Embodies a sense of urgency and competitiveness, striving to resolve customer issues promptly akin to field service operations, aiming for a 24-hour response time and closing jobs swiftly to optimize cash flow.

● Develop performance evaluations recognition rewards to produce expected results from Service Managers.

● Develop a strategic plan to recruit, hire, and promote properly the correct people to the proper positions.

● Implements/controls the cost of the service operations.

● Monitors and achieve departmental business objectives/goals consistent with company policies, regulations, and expectations.

Experience & Skills:

● 5+ years of previous experience in service management, preferably within agricultural or heavy equipment.

● Bachelor’s degree in Business, Agriculture, Engineering or a related field (preferred).

● Proven leadership experience managing multi-location or large-scale service operations.

● Ability to teach, coach, and lead service managers

● Experience using standard desktop applications such as Microsoft Office and Internet applications

● Effective communication skills (written and verbal)

● Strong business acumen with ability to read financial statements and manage departmental P&L

● In-depth knowledge of John Deere products and diagnostic tools (Service ADVISOR, JDLink, etc.)

● Ability to work extended hours and weekends

This position offers a competitive salary commensurate with experience and benefits such as healthcare coverage, retirement plans, professional development opportunities, and a supportive work environment. If you are passionate about providing excellent customer service that delivers results to our customers and possess the skills required for this role, we encourage you to apply.

Job Type: Full-time

Pay: $135,000.00 - $170,000.00 per year

Benefits:

• Employee assistance program
• Parental leave
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• Job Quoting : 5 years (Preferred)
• Department budgets: 5 years (Preferred)

Ability to Commute:

• Bakersfield, CA 93307 (Required)

Ability to Relocate:

• Bakersfield, CA 93307: Relocate before starting work (Required)

Work Location: In person

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